Privacy Policy

Your Privacy Matters to Us

At Times Travel, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact our team, request a quotation or make a travel booking with us.

This policy should be read alongside any other privacy information we may provide when collecting your personal data.

1. Who We Are

Times Travel provides travel services including flights, holidays, hotels, Umrah packages and other travel-related arrangements.

Contact details:

Times Travel
13 Station Road
London
SE25 5AH

Email: sales@timestravel.com
Telephone: 0207 447 5000

For the purposes of applicable UK data protection law, the relevant Times Travel legal entity responsible for determining how and why your personal information is processed will act as the data controller.

2. Information We May Collect

Depending on how you interact with us, we may collect information such as:

• Your full name

• Email address

• Telephone number

• Home or billing address

• Date of birth

• Travel dates and destinations

• Departure airport

• Passenger and traveller details

• Passport or travel-document information where required for a booking

• Booking references and itinerary details

• Payment and transaction information

• Special travel requirements you choose to provide

• Communications between you and our team

• Information submitted through website enquiry or quote forms

• Technical information about how you use our website, such as browser, device and IP information

We only ask for information that is relevant to providing or managing the service you request.

3. How We Collect Your Information

We may collect personal information when you:

• Request a travel quotation

• Book a flight, hotel, holiday or other travel service

• Contact us by phone, email or an online form

• Visit or use our website

• Subscribe to marketing communications

• Communicate with our customer-service team

• Make a payment

• Amend or cancel an existing booking

We may also receive information from airlines, hotels, tour operators, payment providers and other organisations involved in providing your booking.

4. How We Use Your Personal Information

We may use your information to:

• Provide quotations and respond to enquiries

• Create and manage travel bookings

• Arrange flights, hotels, holidays and other travel services

• Process payments and refunds

• Communicate booking confirmations, updates and important travel information

• Make amendments or cancellations

• Provide customer support

• Meet legal, regulatory, accounting and security obligations

• Prevent and investigate fraud or misuse

• Improve our website and customer experience

• Send marketing communications where permitted

We will only process personal information where we have an appropriate lawful basis for doing so. UK GDPR requires organisations to identify a valid lawful basis for each processing activity.

5. Our Lawful Bases for Processing

Depending on the circumstances, we may process your information because:

Contract

Processing is necessary to provide a quotation, arrange your booking or deliver another service you have asked us to provide.

Legal Obligation

We may need to retain or disclose certain information to comply with legal, regulatory, tax, accounting or other statutory requirements.

Legitimate Interests

We may process information where necessary for legitimate business purposes, such as customer support, fraud prevention, administration, service improvement and protecting our systems, provided those interests do not override your rights and freedoms.

Consent

Where consent is required, for example for certain marketing communications or non-essential website technologies, we will ask for it appropriately. You may withdraw your consent where applicable.

6. Who We May Share Your Information With

To arrange and manage travel services, we may need to share relevant personal information with organisations such as:

• Airlines

• Hotels and accommodation providers

• Tour operators

• Transfer companies

• Travel technology and reservation providers

• Payment processors

• Insurance providers where relevant

• Visa or travel-document service providers where applicable

• IT, website and communications service providers

• Professional advisers

• Government, law-enforcement or regulatory authorities where legally required

We only share information where reasonably necessary for the relevant purpose.

7. International Transfers

Travel bookings often involve organisations located outside the United Kingdom.

For example, your information may need to be provided to an airline, hotel or other travel supplier in the destination you are visiting.

Where personal information is transferred internationally, we take appropriate steps where required by applicable data-protection law. ICO guidance includes specific requirements for international transfers of personal information.

8. How Long We Keep Your Information

We do not keep personal information for longer than reasonably necessary.

Retention periods depend on:

• The type of information

• Why it was collected

• The nature of your booking

• Applicable legal or regulatory requirements

• Accounting and tax obligations

• Whether information is needed to resolve a complaint or legal claim

When information is no longer required, we will delete it securely or anonymise it where appropriate.

9. How We Protect Your Information

We use appropriate technical and organisational measures designed to protect personal information against:

• Unauthorised access

• Accidental loss

• Improper disclosure

• Alteration

• Misuse

• Destruction

Access to personal information is limited to people and service providers who require it for legitimate business purposes.

10. Marketing Communications

Where permitted, we may contact you with information about travel offers, services and promotions.

You can ask us to stop sending direct marketing communications at any time by:

• Using an unsubscribe option where provided

• Contacting our team

• Emailing sales@timestravel.com

If consent is the lawful basis for a particular marketing activity, you may withdraw that consent.

11. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate correctly, understand website usage and improve the user experience.

Some technologies may be strictly necessary for the website to function. Others, such as analytics or advertising technologies, may require your consent.

UK rules on cookies and similar technologies are primarily governed by PECR, and non-essential technologies generally require appropriate prior consent unless an exemption applies.

More detailed information about the cookies used on our website should be provided through our cookie notice or cookie settings.

12. Your Data Protection Rights

Depending on the circumstances, you may have rights including the right to:

• Ask for access to your personal information

• Ask us to correct inaccurate or incomplete information

• Ask for information to be erased in certain circumstances

• Ask us to restrict certain processing

• Object to certain uses of your information

• Request transfer of certain information where applicable

• Withdraw consent where processing relies on consent

• Complain about how your personal information is being handled

These rights are subject to conditions and exceptions under applicable data-protection law.

13. How to Exercise Your Rights

If you would like to exercise a data-protection right or have a question about how we use your information, please contact us:

Email: sales@timestravel.com
Telephone: 0207 447 5000
Address: 13 Station Road, London, SE25 5AH

We may need to verify your identity before responding to certain requests.

14. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to investigate your concerns.

You also have the right to raise concerns with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection. ICO guidance recommends informing individuals that they can complain to the ICO where appropriate.

15. Third-Party Websites

Our website may contain links to websites operated by third parties.

Times Travel is not responsible for the privacy practices of those websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations or business practices.

The latest version will be made available on this website.

Last updated: August 2026

Contact Times Travel

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Times Travel
13 Station Road
London
SE25 5AH

Telephone: 0207 447 5000
Email: sales@timestravel.com